1. I placed an order, but it still hasn't shipped out. What's going on?
As you may have noticed, we've experienced a spike in demand that coincided with the start of the holiday shopping season. About 30% of orders have been impacted by 2-3 weeks. Given that BloomChic manufactures our items in small batches to match demand (a process much better for the environment!), and thus we rarely stock much inventory, we’re working on ramping up both production as well as fulfillment — in order to get you your order as fast as we can, both now and in the future.

 2. I have only received part of my order. Why?
Most likely, our fulfillment team chose to ship out your items in separate packages. In most cases, this choice was made in order to have you receive items faster, as they’re ready. At other times, especially if the order is large, we process separate shipments to ensure that everything reaches you as safely and quickly as possible

3. Why am I not receiving email replies from you?
Please check your spam inbox! We currently respond to every message within 24 hours. To ensure that you are receiving all follow-up responses, as well as regular updates on your order status, we strongly suggest you whitelist this email address: support@bloomchic.us. During this holiday period, not only will we be sending regular updates via email, but our Customer Support teams reply from these two addresses, and we’d hate for you to miss their message!

To track your package, Kindly follow one of the below methods:
1. You can check the order status in your account by going to ->My orders in your BloomChic account.
Steps: Log in to your BloomChic account and click "My Orders" to enter the "My orders" page and then you can click on "Track" to track your order.

2. When your order is placed and shipped, you will receive an email including the order information/details link. If you can't find the confirmation emails in your inbox, there's a good chance it may be in your spam or junk mail folder.

3. You can track the order status by going to our tracking page here: Track My Order
Steps: enter your email address (you used when placing this order) and the order number, and click on Track.

After we receive your email, we will get back to you with a (human) response as soon as possible, and this should take no longer than 24 - 48 hours. If you still didn't receive our email after 48 hours, we suggest you to:
1. Please check your spam/junk folder as the email may be there.
2. Please whitelist our email address. 
3. We are also available on social media:

The most common ways to whitelist an email address is by adding it to the address book, white list or safe list in the email application. However, there is no standard method and it might differ from application to application.
If you do not find such an option, you will need to contact the support team of your email application and they’ll surely be able to help you with this.
We hope these hints will help you whitelist our email address in your email application, so you can see our messages in your inbox directly!

As long as the Visa card hasn't been region-locked by the original issuer, you should be able to apply the funds on our website. If the original issuer has region-locked the card - for example, tied it to usage in the United States - then unfortunately you will find that your funds do not work on our site, as site domain was registered in Hong Kong.

No, our payment system only accepts transactions in US dollars ($), therefore any payment made in other currencies will be automatically converted to US dollars at the current exchange rate.

We hope you love your purchase but if you don't, we've made the return process easier now to allow for a hassle-free online shopping experience!

If something doesn't work out with your purchase, you have 30 days from the date of receiving item(s) to make a return by using our interactive returns process to create and print a prepaid return label.

STEP 1: Identify items and create a mailing label by using our interactive returns process to create and print a prepaid return label. Click here to start your return process.


STEP 2: Prepare your package
A. Pack your return securely, make sure to place the items in the original internal packaging.
B. Affix your shipping label to the package making sure no other tracking labels are showing.

STEP 3: Ship it
When your package is ready, drop it off at your nearest post location.

What happens next?
We will process your refund within 5 business days after we receive your return and refunds will be issued to the original method of payment. You'll receive an email to confirm once the return has been completed.

Our swimwear comes with a removable hygiene liner to ensure your safety. Due to sanitary reasons, we will only accept a return if the hygiene liner is still attached. Please try on your BloomChic swim items over your underwear without removing the hygiene liner.

We do not accept worn or damaged items that are missing the original tags.
Note：
1. You can only return items that are unworn, unwashed, and undamaged, with the original tags/packaging attached.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, and accessories (except scarves, bags, and hats).

Important Note:
1. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund.
2. Please make sure you have not included non-BloomChic item(s) by accident in your return package. We will not be responsible for sending those items back to you.

We will process your refund within 5 business days after we receive your return and refunds will be issued to the original method of payment. You'll receive an email to confirm once the return has been completed.
The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below.
Credit card refund --- it may take up to 7-14 working days to show in your account.
PayPal refund --- it may take up to 72 hours to show in your PayPal account.

Important Note:
The original shipping fee, if any, is non-refundable.

Currently our shipping to United States,United Kingdom,Canada,Australia ,Germany ,France ,Italy ,Spain , Ireland and Netherlands. Furthermore Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
For more information, please proceed to our Shipping Info.

Our shipping time frame:
The shipping time depends on the country/region as outlined in the chart below:

Please consider that the shipping time does not include processing time.
Note:
1. Delivery may be delayed due to force majeure events, such as natural disasters, bad weather, and any other events beyond our direct control, such as customs issues.
2. Processing time 1-3 Days: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Tips: For preorder items, please refer to the estimated date provided on the product page. And it is not recommended to choose express shipping for preorder.
3. Shipping time: The time for your item(s) to travel from our warehouse to your destination.
4. The time limitation to deal with customer's shipping issue is 3 months from the date of placing the order.

To track your package, Kindly follow one of the below methods:
1. You can check the order status in your account by going to ->My orders in your BloomChic account.
Steps: Log in to your BloomChic account and click "My Orders" to enter the "My orders" page and then you can click on "Track" to track your order.

2. When your order is placed and shipped, you will receive an email including the order information/details link. If you can't find the confirmation emails in your inbox, there's a good chance it may be in your spam or junk mail folder.

3. You can track the order status by going to our tracking page here: Track My Order
Steps: enter your email address (you used when placing this order) and the order number, and click on Track.

Tracking updates can be delayed when the parcel is:
1. In long distance international shipping, updating parcel tracking details usually take 30%-70% of the estimated shipping time.
2. Going through local customs clearance procedures.
3. At the post office sorting center.
4. Held up by uncontrollable factors, such as bad weather, postal backlog, shipping restriction caused by the Pandemic etc.
Please be assured that a delayed update on the tracking of your order does not usually affect its delivery time.
If the tracking is stuck for more than 7 days, please contact us and we'll offer you a satisfactory solution.

Please confirm your shipping address information listed on the confirmation letter in case of a wrong delivery. If the address information is correct, we request you to contact logistics company first as this is the most efficient way to locate your parcel and arrange re-delivery.

Below are some steps and suggestions on how you can solve this issue:
- Check if the shipping address of your order is correct;
- Check your mailbox or ask your neighbors whether they have received the parcel on your behalf.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- If you still haven't received the item in 3 business days please let us know by Email.

Usually when delivery attempt failed due to address issue/ receipient not at home/ phone number unavailable, the courier will return the parcel to the overseas warehouse.
Once the situation happens, please contact us and we'll offer you a refund or reshipment.

If you're having trouble logging in to your BloomChic account, try these tips:
1. Try to reset your password or to login to your account using the new password via an incognito window.Or, you can use your usual browser but to clear the browser's cookies and cache.
2. You can also try another browser. For example, if you're using Safari, you can try using Chrome or Firefox.
3. You can also try to use another device, such as your mobile or a tablet.
4. Try to click on the Login Account Icon in the upper right corner to see if you can log in from there.
5. Try again after a few hours.
If the above steps still don't work, please feel free to contact our support team to check for you, preferably with some screenshots. We're here for you.

1. To subscribe: subscribe to our FREE Newsletters to get special offers, free giveaways, and once-in-a-lifetime deals by following the step below:
* Bloomchic.com footer section contains the subscribe form, please add your email and click on Subscribe.
2. To unsubscribe or to manage your preferences, follow the steps below:
* There is an Unsubscribe or Manage Your Preferences hypertext link at the bottom of each promotional email sent by BloomChic.
* Apply for unsubscription or manage your preferences through that link.

To regain access to your account, please reset the password from here:
1. Click on forgot password on login page.
2. Please enter your registered email address and access code.
3. You will receive an email on your registered email address to reset the password. This link would be valid for 1 hour.
4. Please check junk/spam folder if you don’t find the email in inbox.
5. Once the password is reset, please login again using the new password.

If you still have any questions, please feel free to contact us.

If you forget your password, you can reset your password on the login page by clicking "Forgot password?". If you need more help, please do not hesitate to contact us.

Welcome to the BlooomChic Rewards Program! We designed this program for loyal customers like you to earn points, unlock exclusive gifts and redeem rewards, get access to events and sales, and so much more. Once you've joined, you can upgrade and earn rewards with every purchase you make, unlock VIP privileges when you reach the corresponding tiers, and so much more! By becoming a member, you agree to be bound by these Terms and Conditions & Rewards Terms and Condition

Sure thing! We're always ready to help.

For changing order infomation:

• Order not shipped: please contact us and inform us as to what information you want to change into. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
• Order shipped: Unfortunately we're unable to change any order information for you under this circumstance.

For cancelling order:

• Order not shipped: please contact us and inform us of your request. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
• Order shipped: In this case please reach us as soon as possible and we'll try to stop the ongoing shipment. Succeeded your request of cancel order will be furfilled, otherwise the shipment will continue. You can contact us and raise another request of cancel order when you receive the package.

A pre-order is an order placed for an item that hasn't been released or is not currently in stock. They're shipped to the customer once available. Pre-orders act as a kind of reservation that guarantees customer access to it at its earliest possible availability.
You can check the estimated shipping date for preorder items on the Product Page, and it is not recommended to choose express shipping for preorders.

Sure! If you want the available items shipped first, let our customer service know, and they can split your order. Remember, there might be an extra shipping cost for the split delivery. Our goal is to ensure you receive your items promptly, and we're here to assist you every step of the way.

Below please find some of the most common reasons for this type of situation:
- There is an issue with your shipping address. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have canceled your order.
- One or more of the products contained in your order were out of stock. If we do not receive a response from you within 3 days after contacting you for the first time, we will cancel the order/item and refund you.

Shopping for friends and family, but not sure what to give them? Give the gift of choice with a BloomChic gift card. BloomChic E-Gift cards can be ordered online and delivered via email to anyone you choose. Simply select a value ($50, $100, $200, or $500), and include your personalized message. You can click here.

After entering via the E-Gift Card link, select the gift card amount and click "Send As A Gift."
* Choose the delivery method — Email, Facebook Messenger, WhatsApp; or a printable version.
* Enter the recipient's name, email address, and a custom message.
* Choose between immediate delivery or a future date, and select your gift card design — then add to cart and check out. 
* Note: Gift cards do not support discount code payments.

Once the order is marked as paid, you will receive an email notification. Then, you can copy the code and input it on the final payment page.
Note: If you do not receive the post-purchase email, please click here.

Sure. They can be used at the same time.

As long as you haven't used it, you can contact us here to cancel the E-Gift Card. Once your order is canceled, the email with code you received before will also become invalid, and you will no longer be able to use the original funds. 

No, our E-Gift Cards do not expire or carry any fees.

You can always click back through the original link to check your E-Gift Card balance. Or, you can click here and ask Team BloomChic. 

No. If purchasing for multiple recipients, be sure to purchase each gift card individually. However, you can buy multiple gift cards in one order, and choose to address each card to a different recipient. 

For example: If you intend to send two separate gift cards to Carol and Alicia, you must first add both cards to your cart. You can then fill in their email addresses on the two gift cards separately, along with their respective email addresses, names, and messages -- and then pay in one transaction. Your friends will each receive an email notification with their code.

The recipient of the E-Gift Card will receive an email indicating that an E-Gift Card has been sent to them. These notifications include any personal messages and images you added during the gift card purchase process. 

The E-Gift Card notification is sent to the recipient on the date you schedule. The default option is "Now," in which case the card will be sent immediately after the order is successfully placed.
If recipient does not receive card, please check to see if the E-Gift Card is in your spam or junk folders. Then check if the email address you entered for the recipient is correct. If nothing is wrong, please contact us.

You will receive the contents of the gift card in the format you that you select. In this instance, you will receive a shareable link with the code. You can then forward the link directly to others, via any platform

If choose print, you will also receive a document via email, and you can directly link the printer to print.